When to Call
Who does what — care team, nurse line, pharmacist, urgent care, emergency services — and what to have in front of you.
This section explains who answers which kind of question, and what information makes each call go faster. It does not tell you which one your situation calls for: that judgment belongs to you and to the clinician on the other end of the line. If it feels like an emergency, stop reading and call 911 or your local emergency number.
Guides Available at This Transit Stop
Choosing the Right Contact to Call During Illness
How do I work out which number on my list to ring?
Gather These Before Making a Health Call When Sick
What should I gather before I pick up the phone?
Questions You'll Be Asked on the Phone When Sick
What kinds of questions will I be asked when I call?
Taking Effective Notes During a Care Team Call
How do I effectively take and use notes from my care team call?
When Help is Out of Reach: Steps to Take
What do I do if nobody answers?
Helping Someone Else Call About Your Health
What does the person helping me need to call for medical help?
Preparing to Discuss Alcohol Use and Trauma with Your Care Team
How can I organize my day to talk to my care team about alcohol use and trauma?